Privacy Policy

At PROFESSIONALS Cleaning LLC, protecting your privacy is one of our core commitments. We understand that your personal information is valuable, and we take responsible measures to collect, store, process, and protect it using secure physical and digital systems.

We do not sell, rent, or share your personal information with third parties without your consent, except where necessary to provide our services or where required by law.

If you have any privacy concerns or would like to request changes regarding your personal information, you may contact us at https://pcm.com.sa/contact-us/

 

Who We Are?

In this Privacy Policy, the terms “we,” “our,” and “us” refer to PROFESSIONALS Cleaning LLC.

Our registered office is:

HQ: Office# 05, Building# 8562, Al Tasni, An Nahdah District, 23523, Jeddah, Saudi Arabia

1. 1. We provide professional services including:
   2. Residential cleaning
   3. Commercial cleaning
   4. Sanitization services
   5. Pest control solutions
   6. Deep cleaning and maintenance support

This policy explains how we collect, use, store, and protect information shared directly with us or through our website.

 

Information We Collect

To provide our services efficiently, we may collect the following information:

1. 1. Full name
   2. Mobile number
   3. Email address
   4. Address details
   5. Service booking information
   6. Payment transaction details
   7. Website usage data

We may also collect information when you:

1. 1. Submit a service inquiry
   2. Book an appointment
   3. Contact customer support
   4. Participate in promotions or feedback forms

 

How We Use Your Information

Your information is used to improve service delivery and customer communication. This may include:

1. 1. Confirming bookings and appointments
   2. Providing requested cleaning or maintenance services
   3. Sending service updates
   4. Responding to inquiries
   5. Improving website experience
   6. Sharing promotional offers when permitted

 

Payment Information Security

For online payments, secure payment gateways are used to process transactions.

We do not store credit card details on our servers or internal database.

All transactions are processed through authorized payment systems designed to protect financial information.

 

Third-Party Service Providers

We may work with trusted service providers who help us operate our business, such as:

1. 1. Payment processors
   2. Marketing support providers
   3. Website analytics services
   4. Technical support teams

These providers only receive limited information necessary to perform their duties and are required to protect confidentiality.

 

Data Protection Commitment

We use physical, electronic, and administrative safeguards to protect your personal data from:

1. 1. Unauthorized access
   2. Misuse
   3. Alteration
   4. Loss or disclosure

Only authorized personnel can access information when necessary for service delivery.

 

When Information May Be Shared

We do not disclose personal information unless:

1. 1. You give permission
   2. It is necessary to complete your requested service
   3. Required by legal authorities
   4. Needed to prevent fraud, misuse, or unlawful activity

 

Your Rights and Choices

You may request to:

1. 1. Update your personal details
   2. Correct inaccurate information
   3. Stop receiving promotional messages
   4. Request removal of stored data where legally possible

For such requests, contact:

info@pcm.com.sa

 

Website Cookies and Browsing Data

Our website may use cookies to improve browsing experience and understand visitor preferences.

Cookies help us:

1. 1. Improve website functionality
   2. Remember preferences
   3. Analyze website performance

You may disable cookies through your browser settings.

 

Policy Updates

We may update this Privacy Policy when necessary to reflect service improvements, legal requirements, or operational changes.

Updated versions become effective immediately when published on the website.