Refund Policy for Service Bookings and Payments

 

 

At PROFESSIONALS Cleaning LLC, customer satisfaction is important to us. Our refund policy is designed to ensure transparency, fairness, and clear understanding when booking any cleaning, maintenance, or environmental service through our website or customer support channels.

Please review the refund terms below before confirming your booking.

 

Refund Eligibility

Refund requests may be considered in situations where:

1. A service was charged but could not be delivered
2. A duplicate payment was processed
3. A booking was canceled within the approved cancellation period
4. A technical payment issue caused an incorrect transaction

Refund approval depends on verification by our support team.

 

Cancellation Before Service

Customers may request cancellation before the scheduled service time.

1. Cancellations made within the approved notice period may qualify for a full or partial refund
2. Late cancellations may involve applicable service charges
3. Refunds may not apply once the service team has been dispatched

To request cancellation, please contact our support team as early as possible.

 

Non-Refundable Situations

Refunds may not be issued when:

1. The service has already been completed
2. Access to the location was not provided at the scheduled time
3. Incorrect booking details were submitted by the customer
4. Service delay occurred due to customer-side issues

 

Service Quality Concerns

If you are not satisfied with service quality, please contact us promptly.

Our team will review the issue and may offer:

1. A service revisit
2. A correction appointment
3. A partial adjustment where applicable

Each case is reviewed individually.

 

Payment Refund Processing Time

Approved refunds are processed through the original payment method.

Refund timing depends on banking channels and payment providers and may take several business days to appear in your account.

 

Online Payment Protection

All online payments are handled through secure payment systems.

We do not store sensitive card details on our servers.

 

How to Request a Refund

To request a refund, contact us with:

1. Booking reference
2. Payment details
3. Reason for refund request

Email: info@pcm.com.sa

 

Policy Updates

PROFESSIONALS Cleaning LLC may update this Refund Policy when needed to reflect operational improvements or service changes.